top of page

Frequently Asked Questions 

Our FAQ section provides answers to some of the most common questions about our art posters and prints shop.

If you have any questions about your order, general enquiries or want to get in touch with us,  please reach out to our support team

  • Does the poster include a frame?
    The frames are sold separately at the website. When placing an order on a poster and adding a frame we'll make sure to assemble it for you and (if needed) include a passepartout in order to get a professional look and exclusive finish to it.
  • Poster vs Painting - What's the difference?
    An original painting is unique since there's only 1 edition of it, signed, hand made and painted on canvas. An original poster states which original painting it is a reproduction off, by showcasing the paintings title on the poster. It's also common to state which year that painting was drawn, the artists name and/or who ownes the copyrights for that image. There are many interpretations to what a poster is which we'll discuss in a separate FAQ.
  • What is a fine art poster and what makes it vintage?
    Okay so there's a lot of posters and definitions out there, let's try sort this out. 1. Posters are a printed artwork, generally mass produced through computer printing and not as high quality when it comes to choice of colours and paper. Posters can also be made for movies, celebritets or sports advertisements. 2. The term 'vintage' is a bit vague, we decided to draw the line that all posters and prints published more than 20 years ago are categorised as vintage. Our oldest artworks where published early 70s and are still in excellent condition to this day - now that says a lot about quality.
  • Poster vs art print - What's the difference?
    Art print is a generic term for an image being made on a board and then pressed on paper using different techniques, som of the listed below: Lithography - printing from a stone board Silk screen printing (also known as serigraphy ) - which consists of pressing ink through separate stencils for each color. Offset printing - is a method of production in which the images on metal plates are transferred (offset) to rubber blankets or rollers and then to the print. Prints are also signed and numbered by the artist meaning it's a limited edition. The quality of paper and inks being used also differs. The art collection at Stain has been produced with the same attention to detail as the rest of Galleri GKM's editions over the years. The posters has been printed using the silkscreen method and in many cases with the artists presence at production. Some of the artworks are made in two editions which we have separated in 'exhibition' and 'prints'. The motive and technique is exactly the same, the information about the exhibition printed on the poster is what tells them apart. Please see an example below.
  • How long does it take for my order to arrive?
    All orders are shipped from Malmö, Sweden. We always try to be as efficient as possible when shipping your order. We try to ship orders within one working day. Once your order is shipped, you'll receive an email with the tracking number of your order. Your order will be delivered to the delivery address you specify when placing your order. Please allow 2-3 business days for deliveries within Sweden Please allow 5-7 business days for European deliveries Please allow 7-9 business days for the Rest of the World
  • What are your shipping fees?
    Within Europe - Free Shipping on orders of posters and prints. If buying a frame there will be a shipping cost of 15€ (free if the amount totals 300€). International Orders - 5€ shipping cost on posters and prints. If buying a frame there will be a shipping cost of 15€ (free if the amount totals 300€). On larger purchases, please contact us at friends@staincollection.com and we'll make sure to set up a secure delivery.
  • How do I track my order?
    As soon as your order is shipped you will receive a shipping confirmation email with your tracking number. You can track your order via the courier’s website. Don't forget to check your spam folder, If you still don't find your shipping update or order confirmation, contact us at friends@staincollection.com
  • Where do you deliver?
    We offer Worldwide shipping
  • How do I return an item?
    If you wish to return a product please fill in the form below:
  • How is the poster packaged?
    The poster is rolled up by order and sent to you in a recycled paper tube.
  • What is your return policy?
    Stain offers the possibility to exchange or return the products within 14 days since the order has been delivered. For a full refund. the product must be in original condition and show no signs of usage. Customer is responsible for printing the return label which will be recieved by email after you fill in the return form. The refund will be made within 10 days once we recieve the product. STAIN reserves the right to deduct the refundable amount if the product or items in the original packaging is missing, damaged or showing signs of use.
  • What payments methods do you accept?
    STAIn accepts Klarna, American Express, Maestro, MasterCard, Visa and several other local debit cards and billing options. All payment options available for each country are displayed at checkout when you have selected your shipping country.
  • Import Duties and Customs
    Items shipped within the EU are shipped on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price. Non-EU countries may be subject to VAT and customs duties on top of the sales price once the package reaches its destination. You will be responsible for payment of such import duties and taxes. STAIN is not responsible for any changes in currency value or conversion rates that your bank or credit card company may use when charging in your country’s currency. If you have any further questions regarding VAT and customer duties, please contact your local customs office for more information.

Free Shipping within EU

bottom of page